MCDOT leader honored with Tom Manos Outstanding Service Award
The Maricopa County Board of Supervisors has awarded the first Tom Manos Outstanding Service Award to Roseann Osborn-Perez, Division Manager for MCDOT’s Infrastructure Technology Center (ITC). Roseann has served Maricopa County for more than 33 years and embraces the County’s vision to provide outstanding service to the County, its residents and her fellow employees.
Roseann leads a team of 21 employees who serve multiple County departments. The team manages and maintains more than 200 servers and supports nearly 900 network accounts, 1,000 physical workstations and 80 virtual workstations.
“Every member of Roseann’s team knows that her number one priority is customer service,” MCDOT Director Jennifer Toth said. “She encourages her employees to provide great customer service by recognizing her employees and sharing comments from customers with the team. She sets the standard by living her life as an example for her employees, by putting others first.”
The Tom Manos Outstanding Service Award was created in honor of retired County Manager Tom Manos and his considerable and lasting contributions to the employees and residents of Maricopa County. The award recognizes an individual who anticipates the needs of others, is exceptionally positive in their interactions, and finds solutions to complex and difficult problems.
“She listens to the customer and she knows that if a product does not serve the customer’s needs it isn’t a solution,” adds Toth. “She also teaches her staff how to ask the right questions to help their customer identify their own needs.”
Roseann is committed to providing her customers with solutions. Over the past two years, ITC has participated in nine NACO Achievement Award-winning projects.
(front row) MCDOT Administrator Teresa Welborn, MCDOT Director Jennifer Toth, MCDOT ITS Division Manager Roseann Osborn-Perez, former County Manager Tom Manos, Rudy Perez; (back row) Maricopa County Chief Information Officer David Stevens, Supervisor Bill Gates, Supervisor Steve Chucri, Supervisor Denny Barney, County Manager Joy Rich, Supervisor Steve Gallardo, Supervisor Clint Hickman