Utility Assistance

  1. The Maricopa County Human Services Department (MCHSD) has launched a Client Portal to accept online application for utility assistance.

    Client Portal: https://hsdclientportal.maricopa.gov/

    MCHSD anticipates significant demand which will exceed available funding, and application processing and notifications may lag. We ask that applicants are patient during this time.

Maricopa County residents seeking assistance with current utility deposits or payments may qualify for assistance from the Human Services Department’s Community Services Division (CSD). CSD coordinates the delivery of utility assistance to Maricopa County residents living outside the cities of Glendale, Mesa, and Phoenix. 

If you live in Glendale, Mesa, or Phoenix, please click on the links below to learn about utility assistance programs in your area:

For residents living outside the cities of Glendale, Mesa, and Phoenix, assistance is provided through Community Action Program (CAP) offices located throughout the County. To apply for utility assistance, follow the step-by-step instructions listed below.


How to Apply


Step 1Check Eligibility 

To qualify for utility assistance, the following criteria must be met:

  • Applicant lives in Maricopa County, but not in the cities of Glendale, Mesa, or Phoenix; and 
  • Household income for the past 30 days is at or below 60% of the State Median Income. 

Please note that some funding may require a household member to be a current U.S. resident.

60% of the State Median Income

State Median Income for Fiscal Year 2020 as defined by U.S. Department of Health and Human Services. Effective July 1, 2020.
Household Size
Monthly Household Income
1
$2,061
2
$2,695
3
$3,329
4
$3,964
5
$4,558
6
$5,232
7
$5,351

Step 2 Gather Required Documentation 

To help establish eligibility, please collect the following documentation. You will need to these documents for a telephone or in-person appointment with your local CAP office.

  1. Photo identification of applicant
  2. Proof of U.S. citizenship of applicant 
  3. Social Security cards of all household members
  4. Documentation of household income received in the 30 days prior to and including appointment date
  5. Most recent gas and electric bills of current residence
  6. If you have been financially impacted by COVID-19, documentation demonstrating hardship may be used to determine eligibility

Please note that additional documentation may be requested by the CAP office to determine eligibility.

Step 3 Apply for Assistance

To apply for utility assistance, you have the option to complete either an online application or contact your local CAP office. 

Option 1: To complete on online application, click on the button below. This will direct you to the Human Services Department’s Client Portal. 

  • Once you reach the Client Portal’s homepage, click on the “Start the Application Process” button. 
  • You will be directed to the Application Prescreen, which is the first step of the application process. The Application Prescreen will help residents determine if they meet basic eligibility requirements for all available rent and utility assistance. 
  • Residents that meet basic eligibility criteria will then be invited to create a Client Portal account and complete an online application, which includes submitting all required documentation. 

Option 2: To begin the application process, call your local CAP office. The CAP office will identify next steps, including the scheduling of a telephone or in-person appointment. All appointments are made on a first-come, first-served basis. Remember to provide the required documentation during your appointment. 

For a list of local CAP offices, including contact information, please click here. Please note, you must reside in the CAP office’s service area in order to apply.

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