All workforce support resides within the newly developed Maintenance Planning Center. This includes performance metrics that are constantly measured and distributed to the field teams to gauge the success of the maintenance effort and identify improvement opportunities.
The information is gathered electronically by field personnel using barcode scanners to collect all daily activities including type of work, location, training, meetings, etc. The information is then downloaded into the MAXIMO maintenance management system where the information can be reported in any number of ways. These metrics are then used as an integral part of our asset management program.
The Maintenance Planning Center is comprised of 5 major functions:
Customer Service Section
All incoming work requests are processed and electronically routed to field teams transmitting critical information such as the nature of the problem, location, contact person and phone number. Technicians use this information in addition to other essential data such as response time, problem identification, parts, and labor and work status.
The Technical Services Section
Service contracts are used to support the field teams, provide project management for the replacement of equipment and to assist the Capital Facilities Division when specifying building systems.
The Contract Compliance Section
Responsible for the administration of several large, County-wide Buildings and Grounds contracts such as janitorial and landscaping. Also responsible for the County’s Indigent Burial Program which includes cemetery maintenance, gravesite preparation, funeral arrangements and record keeping activities.
The Preventative Maintenance Planning Section
Manages the Preventive Maintenance program for all County-owned facilities. This section is also staffed with a team of highly trained and certified personnel using predictive analysis technology. This technology is used to analyze critical building systems while they are under full operating conditions avoiding the need for building shutdowns. Equipment such as Forward Looking Infrared (FLIR) scanning cameras are a typical example.